Question 1

Do we have to change our phone system?

Accepted Answer

Right now Callyx connects to Maxo. If you're already on Maxo, we can move quickly. If you're not, migration is part of the implementation process — we handle it. Most clients find the switch straightforward.

Question 2

Where is our call data stored?

Accepted Answer

In Australia. Callyx is Australian-owned and operated. All processing and storage happen here. For anyone with AFSL obligations or data location requirements, this is built in from the beginning.

Question 3

How long does implementation take?

Accepted Answer

Most clients are receiving intelligence within a few days of the kickoff call. The $2,000 implementation fee covers everything: kickoff session, configuring the AI functions, prompt engineering, testing.

Question 4

What can Callyx actually extract from our calls?

Accepted Answer

Whatever matters to your business. Common examples: sales patterns, client sentiment, action items and follow-ups, billing notes, compliance flags. During onboarding we configure it together.

Question 5

What's the maximum call length?

Accepted Answer

Around 60 minutes. That covers the vast majority of client conversations in financial services and professional advice.

Question 6

Is this only for financial services?

Accepted Answer

Financial services is where we started, and it's been exceptionally effective — AFSL requirements mean these firms already have call recordings ready to analyse. But Callyx works for any business where client phone calls matter: general insurance, financial planning, professional services — anywhere staff conversations drive revenue or carry risk.

Question 7

How much does it cost?

Accepted Answer

Starter is $250/month (500 minutes, $1,000 setup fee). Professional is $750/month (5,000 minutes, $3,500 setup fee). Enterprise is custom-priced — contact us for a quote. CRM or practice management integration is available as an add-on, typically $3,000–$5,000, quoted per firm. All prices exclude GST.

Questions we hear most.

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